Facebook Blog

  Cookies & other storage technologies Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies.” We use cookies if you have a Facebook account, use the  Facebook Products , including our website and apps, or visit other websites and apps that use the Facebook Products (including the Like button or other Facebook Technologies). Cookies enable Facebook to offer the Facebook Products to you and to understand the information we receive about you, including information about your use of other websites and apps, whether or not you are registered or logged in. This policy explains how we use cookies and the choices you ha...

  When you're using   two-factor authentication   or   getting alerts   about logins we don't recognize, we need to be able to remember your computer and web browser information so we can recognize it the next time you try logging in. Some web browser features block this. If you turned on private browsing or set up your browser to clear your history every time it closes, you might have to enter a security code every time you log in.   Learn more . If your web browser includes a  private browsing  or  incognito mode , using it to access Facebook will usually cause this to happen after closing your browser window.

  Please check your email's spam or junk folder for the email with a password reset link. In order to keep your account safe, we only let you request a new password a certain number of times each day. If you've reached this limit, you'll need to wait 24 hours before trying to reset your password again. Note: if you're still having trouble, we can help you  recover your account .

  If you requested a new password but didn't receive your password reset email: Check the spam or junk mail folder in your email accounts linked to your Facebook account. Try to  reset your password  again.

  We know it can be frustrating to be locked out of your account, we'd like to help you get back in as quickly as possible. Here are three different tips you can try: 1. Use an alternate email or phone number to log in If you've added more than one email or phone number to your Facebook account, you may be able to use one of them to get back in. For help finding which email or phone numbers are associated with your account, go to  facebook.com/login/identify  and follow the on-screen instructions. 2. Try to regain access to your email account If you signed up for Facebook using an email address, you can try contacting your email service provider to recover your email account. To get started, check your email's sign-in screen for an option that says something like  Trouble signing in? Many email service providers also have online chat support. 3. Double check the way you're entering your mobile phone number Make sure to enter your entire mobile phone number, including...

  If you can't get into your Facebook account and you already have   Trusted Contacts   set up, you can request help from them to get back into your account. If you don't have Trusted Contacts set up and you're having problems logging into your Facebook account, learn about  other ways to get back into your account. To create a recovery code for your Trusted Contacts to give you: Go to facebook.com on a computer, then click  Forgot account?  on the login page. If prompted, find your account by entering your email, phone, username or full name and click  Search . Look at the list of email addresses listed on your account. If you don't have access to any of these, click  No longer have access to these? . Enter a new email or phone that you know you can access and click  Continue . Click  Reveal My Trusted Contacts  and type the full name of one of your trusted contacts. You'll see a set of instructions that includes a special link. Th...

If you haven't previously  chosen friends as trusted contacts , you won't be able to use this feature to get back into your account. We're sorry to hear you're having trouble getting your security codes from your trusted contacts. If one of your friends is having trouble getting the code, ask them to double check that the link (URL) is correct and try refreshing the page. If you haven't set up any friends as trusted contacts, or if your contacts aren't available, you have some other options for getting back into your account: If you think your account has been hacked, you can use our  Guided Help tool . You can  request a new password  to be sent to your recovery email address. You can try one of these  other solutions to help you log in .

  You can use a one-time password to log into your Facebook account any time you feel uncomfortable entering your real password (such as in a library or internet cafe). Here's how: If you're in the US, send a text message (SMS) to 32665 with the message  otp . If you're not in the US, check  this list  to see which mobile carriers support this feature and what number you should use. If your mobile number is already linked to your Facebook account, we'll reply with a unique, 6-character temporary password. If you haven't added this mobile number to your account, we'll send you an email with instructions on how to add it and collect your code. Once you get your code, just enter it in the  Password  section of the Facebook login screen. Your one-time password is temporary and can't be used more than once. Note: One-time passwords are not available if you have  two-factor authentication  turned on.

  We're not able to send you a copy of your password without resetting it. If you're having trouble logging in or remembering your password, you can  change it . Note that you'll need access to an email or mobile phone number associated with your Facebook account in order to successfully reset your password. If you're already logged in, you can change your password in your  Settings .

  When you create a new password, keep in mind: Your password should be easy for you to remember but difficult for others to guess. Your Facebook password should be different than the passwords you use to log into other accounts, like your email or bank account. Longer passwords are usually more secure. Your password should not be your email, phone number or birthday. If you see a message letting you know the password you entered isn't strong enough, try mixing together uppercase and lowercase letters. You can also make the password more complex by making it longer with a phrase or series of words that you can easily remember, but no one else knows.

  Change Your Password To change your password on Facebook if you're already logged in: Click   in the top right of Facebook. Select  Settings & Privacy , then click  Settings . Click  Security and Login . Click  Edit  next to  Change password . Enter your current password and new password. Click  Save Changes . If you're logged in but have forgotten your password, follow the steps under  Change Your Password  then click  Forgot your password?  and follow the steps to reset it. Keep in mind that you'll need access to the email associated with your account. Reset Your Password To reset your password if you're not logged in to Facebook: Go to the  Find Your Account Page . Type the email, mobile phone number, full name or username associated with your account, then click  Search . Follow the on-screen instructions. For security reasons, you won’t be able to use the same mobile phone number that you use for ...

  If you ever forget your password, you'll want to be prepared ahead of time with a way to get back in to your Facebook account without it. You can use one of several recovery options to prevent getting locked out of your account in the future: Have an up to date way for us to contact you. We'll be able to send you a confirmation code to reset your password from a trusted email or mobile phone number. Please make sure you're the only person who can access the email addresses and mobile phone numbers listed on your Facebook account. Add another  email  or  mobile phone number  to your account in case your original contact method is compromised. Make sure no one else has access to any emails associated with your Facebook and that your email password is different from your Facebook account password. Choose  friends to be your trusted contacts  who you can call if you ever need to get back into your account. Use your  authentic name  and  da...

  If you want to delete your account but are having trouble logging in,   try these tips. Since it goes against our  Community Standards  to maintain more than one personal account, we don't have a way to merge multiple accounts. However, you can manually switch to one account and keep the information that's important to you. Before you close any of your accounts: Download the information  you've added to the account that you don't want to keep. If you manage any Pages or Groups,  add the account you're keeping  as an admin to that Page or Group. Once you've moved all your information into a single account, you can then  delete any duplicate accounts . Learn more about our  account policies .

  If you've previously created an account and it's still on Facebook, we can   help you find it . You'll need to know an email, mobile phone number or   username   associated with your account. If you're still having trouble finding your account,  try these tips  or you may be able to have  a friend help you find it. Once you find the account, you can  reset your password  to continue using your account or  delete it .

Open the Facebook app from your mobile device, or navigate to Facebook from your mobile browser to add or remove a saved account from your phone. You can add an account to your mobile device to make it easier to sign into your account in the future. When you log into the Facebook app for the first time on your device, you’ll see a prompt to use one-tap login. You can select this option instead of entering your email or mobile phone number and password in the future. You can later remove the account from your device if you prefer.

  To log out of Facebook on a computer: Click   in the top right of Facebook. Click  Log Out  at the bottom of the menu that appears. If you've logged into your Facebook account on multiple devices: If you've logged into your Facebook account on multiple devices, you'll need to log out of each device separately. Learn how to manage where you're logged into Facebook  or  how to log out of your mobile account from a computer. If you want to take a break from Facebook: If you want to take a break from Facebook,  learn how to temporarily deactivate your account. If you don't see the log out menu option: If you're seeing a problem with how Facebook appears in your web browser, you could have a cache or temporary data issue. You may be able to log out by clearing your web browser's cache and temporary data.  Learn how to do this from your web browser's settings or preferences .

Log Into Your Account   If you're having trouble logging in,   learn what you can do . How do I log into my Facebook account? To log into your Facebook account on a computer: Go to  facebook.com . Click  Email or Phone Number  and enter one of the following: Email:  You can log in with any email that's listed on your Facebook account. Phone Number:  If you have a mobile number confirmed on your account, you can enter it here (don't add any zeros before the country code, or any symbols). Username:  You can also log in with your  username , if you set one up. Click  Password  and enter your password. Click  Log In . If you're having a problem logging in: If you're having trouble with your password, learn  how to reset your password . If you still can't log in,  find out what to do next .

  If you know your current password, you can   change it . When you create a new password, keep in mind: Your password should be easy for you to remember but difficult for others to guess. Your Facebook password should be different than the passwords you use to log into other accounts, like your email or bank account. Longer passwords are usually more secure. Your password should not be your email, phone number or birthday. If you're having trouble changing your password, learn how to  get login and password help .