Facebook Blog

  Hacked and Fake Accounts Your account should represent you, and only you should have access to your account. If someone gains access to your account, or creates an account to pretend to be you or someone else, we want to help. We also encourage you to let us know about accounts that represent fake or fictional people, pets, celebrities or organizations. Hacked Accounts I think my Facebook account was hacked or someone is using it without my permission. Try Guided Help Our guided help tool can walk you through the steps to resolve your issue. Get Started If you think your account has been hacked or taken over, you should  visit this page  to secure your account. We'll ask you to change your password and review recent login activity. Your account may have been hacked if you notice: Your email or password have changed. Your name or birthday have changed. Friend requests have been sent to people you don't know. Messages have been sent that you didn't write. Posts have been ...

  Reporting a Privacy Violation I want to report a photo or video on Facebook that violates my privacy. If you think a photo or video on Facebook should be removed because it violates your privacy, please  fill out this form . We'll review your report and take the appropriate action based on our  Community Standards . I want to report a photo or video that violates the privacy of my child. If your child is under 13:  If you'd like to request the removal of an image of your child aged under 13, please  fill out this form . If your child is between 13 and 17 years old:  While we understand your concern as a parent, unfortunately we can’t take action on behalf of your child if they are over 13, unless they are mentally or physically unable to report this to us themselves. We encourage you to talk to your teen about this issue and help them  submit their own request  to have this content removed. You can learn more about keeping your kids safe on Face...

Reporting a Problem with Facebook Something Isn't Working If something isn't working on Facebook, please follow the instructions below to let us know. How do I report that something isn't working on Facebook? This process is for reporting something on Facebook that isn't working correctly, like a broken feature or a payment issue. Reports from people on Facebook help us identify and fix problems when something's not working correctly. Giving details (example:  adding a screenshot  and description) helps us find the problem. Reporting issues when they happen helps make Facebook better, and we appreciate the time it takes to give us this information. To report that something that isn't working: Log into Facebook on a computer. Click   in the top right of Facebook. Select  Help & Support  >  Report a Problem  and follow the on-screen instructions. If you want to report something else or fix a different issue: Learn how to report  abuse ...