I'm having trouble getting the codes from the friends I've chosen as trusted contacts on Facebook. What else can I do?
If you haven't previously chosen friends as trusted contacts, you won't be able to use this feature to get back into your account.
We're sorry to hear you're having trouble getting your security codes from your trusted contacts. If one of your friends is having trouble getting the code, ask them to double check that the link (URL) is correct and try refreshing the page.
If you haven't set up any friends as trusted contacts, or if your contacts aren't available, you have some other options for getting back into your account:
- If you think your account has been hacked, you can use our Guided Help tool.
- You can request a new password to be sent to your recovery email address.
- You can try one of these other solutions to help you log in.
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